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Fancy Diamond Return Policy

If you decide to return your item, Fancy Diamond Inc offers a 7 day full refund guarantee minus shipping/labor costs incurred by Fancy Diamond Inc (if applicable). Please notify us of any item being returned, returned item without an advance notice will be rejected (Please call before you made any return). Returned items without a Return Authorization Code will not be accepted.

Any return after the 7 Days in 30 days period will receive a store credit "Only" with 10% restocking fee applied to the store credit.
No return for refund or store credit will be accepted after 30 Days.

All original paperwork and documents must also be included. Returned items must be received in their original packaging and in perfect condition.

The returned package must be postmarked within 7 days starting on the day that the item was received to ensure credit.  Returns will be thoroughly examined by a qualified gemologist to verify that the original diamond has been returned. Jewelry must be in its original condition, worn item will not get a refund. Items altered in any manner will not be issued a refund. After we verify the condition of your return item, we will issue a credit for your full purchase price to the same account/credit/charge card you used to make the original purchase.

Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. We can only process your request after our expert, inspects the returned item and verifies it is exactly the same piece of jewelry in the same condition. Sales are final no return or exchange will be accept it.

Returns can be made via the United States Postal Service fully insured for the amount of purchase. All the above applies to exchanges as well. Please
contact us by telephone or email with all the information on the item you have selected for the exchange.

Fancy Diamond Inc will not grant any refunds on special orders such as customized products and/or additional services requested by the customer.

 

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